Returns

We want you to keep what you order. If a piece is not right, send it back. Return shipping within Türkiye is on us.

14-day right of withdrawal

Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, you may withdraw from your order within 14 days of receiving it, without giving a reason and without penalty. The 14 days start the day the parcel is delivered to you or to someone you nominated.

How to return

Email community@mamaf.co with your order number and which pieces you are sending back. We reply within 24 hours with a return label and drop-off instructions. Pack the item the way it reached you, with the tags still on it.

Condition we can accept

Items must be unworn, unwashed and in original condition, with all tags and packaging attached. We cannot accept pieces that come back carrying perfume, deodorant, make-up or smoke, or with visible signs of wear.

Refunds

Once your return reaches us we inspect it and process the refund within 14 days. The money goes back to the card or account you paid with; how quickly it lands depends on your bank, usually 2 to 10 business days. We refund the product price and the standard delivery charge you originally paid.

Exchanges

Wrong size is the most common reason people write to us. Tell us which size you want instead and we send the replacement as soon as your return is on its way, stock permitting. If that size has sold out, we refund you instead.

Faulty or wrong items

If something arrives damaged, defective or simply not what you ordered, email us within 14 days with a photo. We cover the return and either replace the piece or refund you in full, including delivery costs. This does not affect your statutory rights.

Questions

Write to community@mamaf.co. A person reads it.

Last updated: September 2026